It is expressly agreed that only adult individuals with the capacity to conclude contracts may order the Products. By paying for their Order, the Customer acknowledges having full legal capacity to adhere to the General Terms and Conditions, place an Order and conclude a sale.

In the absence of majority or legal capacity, only the legal representative (parent or guardian) is authorized to place the Order and accept these General Terms and Conditions.

3. Products

3.1 Prior information on the Products – Essential characteristics

The Products are manufactured in very limited series. They are the result of close collaboration between CALM and passionate craftsmen, endowed with exceptional know-how, in contact with quality materials and materials. The Products are manufactured and shaped one by one. They are all unique.

Information relating to the essential characteristics of the Products (in particular, the price, the manufacturing method, the materials used, the colors, dimensions and sizes), is available on the Site and directly from the CALM team.

However, differences between the Products delivered and those presented on the Site may exist, particularly for artisanal Products for which the homogeneity of production cannot be perfectly ensured. These differences, as long as they do not relate to the essential characteristics of the Products and do not affect their quality and/or their destination, cannot justify a cancellation of the Order or a refusal of delivery.

CALM uses its best efforts to ensure that the photographs of the Products presented on the Site are as faithful as possible to reality. However, the perfect representation of the Products on the Site cannot be guaranteed, in particular due to differences in color rendering by Internet browsing software and/or viewing devices, CALM cannot be held responsible for the inaccuracy of the photographs. appearing on the Site.

In any case, the CALM team is available for personalized support, whether via the email address shop@carolineandreoni.com, via the contact forms available on the Site, or by telephone at the following number: +33 (0)1 43 06 33 18 or on Instagram via the following page: caroline.andreoni.

3.2 Availability of Products and validity of the offer

The available Product offers presented on the Site are valid while stocks last. Out of respect for the pace of work of the partner craftsmen and taking into account the manufacturing times of the Products, no restocking of the Products is planned, once they have been put on sale.

If a Product has become unavailable, a “Product out of stock” notice is indicated.

The simple fact of adding a Product to the basket does not constitute validation of the Order. Indeed, the Product may become unavailable between the time of adding it to the basket and validation of the Order by the Customer.

In the event that the unavailability of the Product is noted after validation of payment for the Order, CALM undertakes to cancel the Order under the conditions provided for in article 4.4 hereof.

4. Order

The Order and acquisition of the Products assumes that the Customer has a computer or smartphone and access to the Internet, any connection costs or use of the Site remaining the exclusive responsibility of the latter. .

4.1 Customer account / Prior identification

In order to place an Order on the Site, the Customer can create a Customer Account via the “Create an account” section or place an Order without creating a Customer Account, as a guest.

The creation of the Customer Account allows the Customer to:

• Provide your personal information in order to facilitate your future purchases,

• Consult, modify and update your personal information,

• Identify yourself before placing an Order,

• Track your current Orders,

• View the invoices for your Orders.
  
  The Customer is responsible for maintaining the confidentiality of his Customer Account and password, as well as restricting access to his computer, smartphone, tablet, etc. As such, the Customer is responsible for all activities emanating from his Customer Account.

If the Customer wishes to place an Order as a guest, he will be able to follow the progress of his Order by referring to the data indicated in the Order confirmation email (article 4.2).

4.2 Registration and validation of the Order

Product and Price offers are valid as long as they are visible on the Site, while stocks last.

To order, the Customer must follow the following process:

• The Customer must select the desired Product and add it to the basket. At any time, the Customer can check the number of Products contained in your basket and obtain detailed information on each of them by clicking on “Basket”. After adding an item to their basket, the Customer can continue their purchases by clicking on “Continue shopping”;

• Once your basket is finalized, the Customer must click on “Finalize my order”;

• The Customer has the option to log in to their Customer Account, create their Customer Account if they do not already have one, or continue as a guest. In any case, the Customer must provide the requested information on the corresponding form. He will include, according to the information requested and in the fields provided for this purpose, the mandatory information for processing his Order (namely his title, first name, last name, mobile phone number and mail address). valid electronics);

• The Customer must then choose the desired delivery method (if several delivery methods are possible - this depends on the Products selected and the delivery location). Failing this, you must accept the proposed delivery method and continue;

• The Customer must then choose a payment method, read and accept all of the General Terms and Conditions and proceed to secure payment for their Order. Payment of the Order implies full acceptance of these General Terms and Conditions by the Customer;

The Order is validated. The Customer will receive an email confirming their Order.

The Customer receives an email confirming their Order as soon as CALM receives it. This email contains a summary of the details of the Order (Order number, Products ordered, delivery address, delivery method, total amount of the Order, etc.).

If the Customer does not receive this confirmation email, he is invited to send an email to

shop@carolineandreoni.com,

Any Order constitutes acceptance of the Prices and descriptions of the Products available for sale.

In certain cases, in particular for non-payment, incorrect address or any other problem linked to the Customer Account or the Order, CALM reserves the right to block the Order until the problem is resolved.

In the event of unavailability of an ordered Product, the Customer will be informed by email. The cancellation of the order for this Product and its possible reimbursement will then be carried out under the conditions provided for in article 4.4 hereof, the remainder of the Order remaining firm and final, if applicable.

For any questions relating to the tracking of an Order, the Customer is invited to contact CALM by email at shop@carolineandreoni.com, or by telephone at +33 (0)1 43 06 33 18. For the sake of fluidity processing requests, CALM invites the Customer to include the references indicated in the confirmation email (and in particular, the Order number) in all correspondence related to the Order.

4.3 Shipping of the Order

Once the Order has been prepared, CALM sends an email to the Customer, to the email address provided by them at the time of the Order, to inform them of the shipment of their items. The Customer can then follow the delivery status of their Order using the tracking information contained in the email.

In the event of a multiple Order (including several Products), it is possible that the items are shipped via several packages, taking into account the fact that different delivery times are expected, or that the delivery of the items requires intervention. of separate carriers.

If the Customer does not receive any email (neither confirmation nor shipping of the Order), the Customer is invited to contact CALM to obtain more information.

4.4 Cancellation of the Order

CALM may be forced to cancel the Customer's Order for a legitimate reason, such as for example:

• When the Customer has been able to place an Order and the Product is in the meantime unavailable (due to the simultaneous registration of several Orders, an error or deterioration of a Product in stock). In this case, CALM will inform the Customer as quickly as possible and will reimburse the full price paid by the Customer. In this case, the reimbursement will be made as soon as possible and at the latest within fifteen (15) days following payment of the amount paid by the Customer in this respect;

• When a technical error appears during payment of the Order by the Customer;

• When an obvious error has crept into the Product description sheet (for example, when there is an error in the essential characteristics of the Product, or when a clearly derisory and/or incorrect price is displayed);

• When CALM notices fraudulent or abusive use of the Customer Account or the Orders linked to it;

When CALM reasonably considers that the Customer has violated these General Terms and Conditions. CALM cannot be held liable for any reason whatsoever in this respect.

In the event of cancellation of the Order, CALM will contact the Customer to try to find a solution to the problem encountered.

5. Price and payment

5.1 Price

The prices of the Products are indicated in Euro, all taxes included (TTC). They are contractual.

The prices are applicable upon validation of the Order by the Customer and do not include participation in transport costs, invoiced additionally and indicated on the “Summary” page of the basket before final validation of the Order.

The amount of delivery costs will be specified before validation of the Order. Their amount depends on the physical characteristics of the Product ordered and the delivery method chosen by the Customer, if applicable.

Prices inclusive of all taxes include VAT (Value Added Tax) for products delivered in France. Products subject to VAT are subject to French VAT. Any change in the legal French VAT rates will be reflected in the price of the Products presented on the Site, on the date stipulated by the relevant implementing decree.

CALM reserves the right to modify its sales prices at any time, it being specified that the price accepted by the Customer when validating their Order is firm and final.

5.2 Payment

All prices indicated are inclusive of VAT.

The total amount of an Order is made up of the price of the Products and delivery costs.

The means of payment made available to the Customer are the following: VISA, CB and MASTERCARD. If payment is refused by the authorization center or by the Customer's banking institution, the Order cannot be finalized.

After confirmation of payment by the payment provider, the Customer's bank account will be debited for the total amount of the Order.

6. Delivery and receipt of Orders

6.1 Address

Orders can be delivered in mainland France exclusively.

Orders are delivered to the Customer to the address indicated as the delivery address when placing the Order. This may be their home, their residence, the address of a third party beneficiary (Recipient) or a relay point.

The Customer is solely responsible for a delivery failure due to an error or lack of indication relating to the delivery address during the Order.

6.2 Receipt

CALM may offer the Customer, when placing the Order, different delivery methods depending in particular on the size of the package and the delivery address.

i. For small/medium Products

The Products can be delivered to your home or to a relay point.

ii. For bulky products

Large Products will be delivered directly to the Customer's home.

Home deliveries are made anywhere in mainland France, including the floor. However, deliveries above the 3rd floor depend on elevator access. Indeed, in the absence of an elevator or if it is unsuitable for transporting the Products (because of its dimensions or the maximum weight it can support), delivery cannot be made via the cage staircase (subject to its dimensions) only up to the 3rd floor. Beyond that, or if it is impossible to deliver the Products, delivery to the floor by the CALM carrier will require the establishment of a dedicated quote.

Thus, prior to the Order, it is up to the Customer to verify that the Products can be physically transported to their floor or within the delivery location, in particular by taking into consideration the size and volume of the doors, the cage of the staircase or elevator, as well as the height of the ceiling, with regard to the physical specifications of the Products in terms of size, volume and weight.

Consequently, if there are one or more constraints linked to the premises or means of access to the place of delivery, and in particular in the absence of an elevator beyond the 3rd floor or unsuitable dimensions of the landing doors, The Customer must contact CALM to inform them prior to delivery. CALM will then establish a quote taking these constraints into account. If the quote is accepted, the costs are the sole responsibility of the Customer, and must be paid at the latest upon delivery.

The impossibility of delivering the Products delivered to the floor or within the delivery location, in the absence of information on the need to use specific means of delivery, cannot in any way engage the liability of CALM . If applicable, the Customer will then have the possibility:

• To ask the carrier to take back the Product in application of its right of withdrawal;

• To accept delivery, which will only be made in front of your home or at the foot of your building.

Regarding deliveries made by the carrier on the mainland islands (excluding Corsica), these take place at the quayside on the continent, at the ferry terminal pier. Transportation costs between the pier and the home are the responsibility of the Customer (at their own expense and risk). For the Ile d'Oléron and the Ile de Ré, deliveries are made to the delivery address indicated by the Customer.

Upon delivery, a delivery note must be signed (manually or electronically) by the Customer or the Recipient, upon presentation of their identity card. It will constitute proof of delivery by CALM and receipt of the Order by the Customer or Recipient. The Products are then under the vigilance and sole responsibility of the Customer.

When the Order could not be delivered due to the absence of the Customer or the Recipient, the Customer receives a delivery notice by email, informing them of the terms of recovery of the Order. If the Order is not collected following receipt of the delivery notice, under the conditions provided for, the Order is returned to CALM and the Customer is informed that he can request reshipment, at its costs. Where applicable, in the absence of such action by the Customer within 15 days, CALM will consider that the Customer is renouncing his Order and will reimburse it using the means of payment used during the Order. .

6.3 Verification

The Products are delivered accompanied by their corresponding delivery note.

The Customer is required to check the apparent condition of the package and Products upon receipt.

It is up to him to issue any reservations and complaints that he considers necessary, or even to refuse the package when it is obviously damaged, defective or incomplete, specifying the reason on the delivery note, a duplicate of which is given to him. Where applicable, the Customer is asked to take photos of the Products delivered, of which CALM reserves the right to request communication from the Customer, in order to facilitate the processing of their request.

In all cases, the provisions set out in Article 8 on legal guarantees will apply. Thus, the non-compliant Product delivered may initially only be subject to repair or replacement (while stocks last). However, if the new Product received is not suitable, the Customer will have the possibility of exercising, where applicable, his right of withdrawal within the remaining period, in accordance with the provisions of article 7 hereof.

In the event that the Customer has signed his delivery note without reservation and nevertheless notices, after opening his package, that the Products ordered are missing or damaged, then the Customer must immediately and at the latest within 48 hours following their receipt, notify CALM by telephone, email or via the “Contact” section of the Site. On this occasion, CALM may request any information relating to the identity of the Customer or Recipient to receive the goods and carry out any useful verification on this occasion.

For his complaint to be valid against the carrier, the Customer must notify CALM within 48 hours of receipt by telephone, email or via the “Contact” section of the Site.

6.4 Deadlines and delays

Delivery times vary depending on the Products concerned. They are indicated to the Customer in the description sheet of the Products in question.

CALM undertakes to make its best efforts to ensure that this deadline is respected. However, CALM cannot be held responsible in the event of non-compliance with said deadline for reasons external to it (in particular, customs controls, etc.) or linked to a case of force majeure. In such a case, CALM will contact the Customer as soon as possible and will use its best reasonable efforts to minimize the consequences of the delay.

In the absence of delivery within 30 (thirty) days after the initially scheduled delivery date, the Customer may contact CALM to cancel the Order and obtain a refund of the sums paid by the Customer. Also :

• When the Order has not yet been shipped upon receipt of the Customer's Order cancellation request by CALM, delivery is blocked and the Customer is reimbursed to his bank account within 14 (fourteen) days working hours following receipt of the cancellation request.

• When the Order has already been shipped upon receipt of the Customer's Order cancellation request by CALM, the Customer will be required to refuse the package that will be delivered to him and CALM will reimburse the Order to the bank account of the Customer within 14 (fourteen) working days following receipt of the return of the package refused by the Customer. The return of the package will be made at CALM's expense.

7. Right of withdrawal and returns policy

7.1 Legal withdrawal period

In accordance with the provisions of articles L.221-18 et seq. of the Consumer Code, the Customer has a withdrawal period of fourteen (14) days from receipt or withdrawal of the Products to exercise his legal right of withdrawal. and thus notify CALM of its intention to return said Products.

If applicable, the Customer may obtain a refund of the price of the returned Products (delivery costs cannot be refunded).

The return will be made at the expense and risk of the Customer, except in the event of lack of conformity of the products delivered in relation to the Order (in this case, the shipping and return costs will be the responsibility of

CALM). Returns are made easy using a prepaid Return Voucher. The amount of this Return Voucher corresponding to the return costs will be deducted from the reimbursement.

The refund will be made by the same means of payment as that used by the Customer for the initial transaction, unless specifically indicated by the Customer.

The refund will be made as soon as possible and at the latest within fourteen (14) days following the effective exercise of the right of withdrawal by the Customer. This period may however be extended by CALM until receipt by CALM of the Products returned by the Customer to the address indicated on the Return Form, or until receipt by CALM of proof of shipment of the Products by the Customer. When the fourteen (14) day period expires on a Saturday, Sunday or public holiday, it is extended until the first following working day.

7.2 Conditions for exercising the right of withdrawal

The Customer may exercise his right of withdrawal according to the following terms:
- Step 1 :

The Customer must contact CALM within fourteen (14) days following receipt of the Products. In this case, the Customer may in particular use the withdrawal form appearing in appendix 1 of these General Terms and Conditions and send it to the following address: CAROLINE ANDREONI, 28 rue Frémicourt – 75015 Paris or by email to the following address: shop @carolineandreoni.com .

- 2nd step :

Upon receipt of the request to exercise the right of withdrawal, CALM examines the Customer's request. CALM may possibly ask the Customer to send it photos of the Product he wishes to return. If the request complies with the conditions for exercising the right of withdrawal, CALM sends the Customer a prepaid Return Voucher.

- Step 3 :

Once the return request has been validated by CALM, the Customer must return the Products concerned within a maximum period of fourteen (14) days to CALM, via the prepaid Return Order sent to them by CALM.

The Customer may also choose to return the Products by other means, always at their own expense and risk. If applicable, the return address for the Products is as follows: CAROLINE ANDREONI, 28 rue Frémicourt – 75015 Paris

If the deadlines are not met, CALM will not be able to reimburse the Customer.

Products are returned in their original packaging, intact, accompanied by all possible accessories and documentation (in particular, assembly instructions, instructions for use, certificate of authenticity, etc.), in perfect condition. resale, with the indication of the Order number to which the Products relate. The Products must be returned in packaging provided for this purpose, which does not allow the identification of the Product (postal parcel, bubble envelope, kraft paper, etc.).

Withdrawal can never be exercised if the Products have been, even partially, washed, soiled, damaged or used. Likewise, any Product that is damaged, incomplete, missing or whose original packaging has been damaged will not be refunded or exchanged and will be returned to the Customer at their expense.

CALM recommends that the Customer return their Products with additional insurance guaranteeing, where applicable, compensation for the Products up to their actual market value in the event of theft or loss of the package(s).

The Products must also be accompanied by the Order number, shown either on the prepaid Return Slip, sent with the Products by the Customer, or on any other document. The Customer is informed that the use of the Return Form facilitates the processing of the return by CALM. The Customer is therefore invited to make use of this Return Slip.

- Step 4 :
After having been examined and validated, the Products will be reimbursed by CALM under the conditions

described in article 7.1 following receipt of the Products.

8. Guarantees

8.1 Reminder of legal guarantees

- Guarantee of conformity
In accordance with article L. 217-4 of the Consumer Code:

“ The seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery.

He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or has been carried out under his responsibility. »

In accordance with article L. 217-5 of the Consumer Code:

“ The property complies with the contract:

1° If it is suitable for the use usually expected of similar goods and, where applicable:

- if it corresponds to the description given by the seller and has the qualities that the seller presented to the buyer in the form of a sample or model;

- if it presents the qualities that a buyer can legitimately expect having regard to the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling;

2° Or if it presents the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted. »

In accordance with article L. 217-12 of the Consumer Code:
“ The action resulting from the lack of conformity is prescribed two years from the delivery of the goods . »

- Guarantee against hidden defects In accordance with article 1641 of the Civil Code:

“ The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer would not have acquired it, or would not would have given a lower price for them, if he had known them. »

In accordance with article 1648 of the Civil Code:

“ The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect. In the case provided for by article 1642-1, the action must be brought, under penalty of foreclosure, within the year following the date on which the seller can be released from the apparent defects or lack of conformity. »

8.2 Implementation of guarantees by CALM

Products sold by CALM benefit from the legal guarantee of conformity and the guarantee against hidden defects, allowing the Customer to return Products delivered defective or non-compliant to CALM free of charge.

Therefore, the Customer must ensure that the Products delivered to him correspond to his Order. Failing this, he may inform CALM as soon as possible by email to the following address: shop@carolineandreoni.com or by post to the following address: CAROLINE ANDREONI LA ​​MAISON, 28 rue Frémicourt – 75015 Paris.

If applicable, the Customer must return the Products to CALM, in their original packaging, complete and new, accompanied by all accessories and documents provided.

If non-compliance is proven, CALM will reimburse the price, VAT, delivery costs and reshipping costs (upon presentation of supporting documents) within 14 (fourteen) working days from receipt. returned Products. The refund will be made by the same means of payment as that used by the Customer for the initial transaction, unless specifically indicated by the Customer.

8.3 Exclusion of guarantees

Products modified, repaired, integrated or added by the Customer are excluded from the warranty. The warranty does not cover apparent defects. The warranty will not cover Products returned damaged during transport or due to misuse.

9. Intellectual property

The Site and each of the elements which compose it, in whole or in part, (its tree structure, brands, graphics, texts, information, videos, photographs, sounds, images, visuals, illustrations, graphic elements, etc.) are subject to legislation French and international, in particular that relating to intellectual property law, including copyright.

These elements are and remain the exclusive property of CAROLINE ANDREONI and/or its partners, holders of the related intellectual property rights, which the User expressly acknowledges.

In particular, the brand “CAROLINE ANDREONI” is registered with the INPI. All other brands mentioned are the property of their respective owners.

No User of the Site may claim or assert any rights over all or part of these elements.

In addition, the use of all or part of these elements without express, prior and written authorization from CAROLINE ANDREONI and/or its partners is strictly prohibited under penalty of criminal and civil prosecution, subject to the exceptions provided for by law and the current regulations.

10. Reservation of title – transfer of risks

CALM retains full ownership of the Products sold until full receipt of the full price, VAT and delivery costs.

The risk of loss and damage to the Products ordered is transferred to the Customer when they are given to him upon delivery.

11. Insurance

CALM confirms that it has taken out transport insurance for the delivery of the Products, in force on the day of the Customer's Order, with the companies [to be completed] and its own insurer.

12. Liability

The Client undertakes to communicate exhaustive, accurate and up-to-date information to CALM. CALM cannot under any circumstances be held responsible in the event of:

• Failure of the Customer's means of payment;

• False information or error in entering their contact details by the Customer;

• Use of Products that does not comply with recommendations (maintenance, use, conservation, cleaning, etc.);

• Any damage resulting from the fault or negligence of the Customer;

• Any damage resulting from an insurmountable event relating to force majeure;

• Any damage resulting from a third party external to this Agreement;

• Any damage resulting from a fault or impossibility of delivery by the carrier, in accordance with the stipulations of article 6.2 of the General Terms and Conditions.

  CALM, in all stages of the online sales process, is only bound by an obligation of means. It cannot be held responsible for technical or material errors, or for any direct or indirect damage such as loss of data, intrusion, interruption of service, other involuntary problems or force majeure resulting from the use of the Internet network. than the Site.

  CAROLINE ANDREONI cannot be held responsible, in any capacity whatsoever, in the event of:

• Inaccessibility or interruption of the Site, in whole or in part, due to an update or maintenance operations in progress, or for any other reason whatsoever,

• Occurrence of bugs,

• Malfunction or damage to the User's information systems,

• Financial consequences and/or damages resulting from a consultation of the Site that does not comply with these conditions,

• Indirect or unforeseeable damage caused in the context of consulting the Site,

• Damage resulting from a malicious and fraudulent intrusion by a third party leading to a modification of the information made available on the Site,

• Damage, direct or indirect, whatever the causes, origins, nature or consequences, caused by anyone's access to the Site or the inability to access it, as well as the use of the Site and/or the credit given to any information coming directly or indirectly from the latter,

• More broadly, any consequences linked to a breach by the User hereof or linked to a violation of CAROLINE ANDREONI's rights.

  The Customer acknowledges having verified that the computer configuration he uses to access the Site does not contain any viruses and that it is in perfect working order.

  Furthermore, CALM cannot be held responsible for the delay, loss or poor delivery of an email, nor for its sending or not to an incorrect email address.

  The Client acknowledges that CALM has satisfied all of its advice and information obligations concerning the essential characteristics and operating methods of the Site.

The Site may include links to other websites or other Internet sources. To the extent that CALM cannot control these external sites and sources, CALM cannot be held responsible for the provision of these external sites and sources, and cannot bear any responsibility for the content, advertising, products, services or any other material available on or from these sites or external sources.

In addition, CALM cannot be held responsible for any proven or alleged damage or loss resulting from or in connection with access, use or with the fact of having trusted the content, goods or services available on these external sites or sources.

Finally, and taking into account the global nature of the Internet, the User undertakes to respect all rules of public order relating to the behavior of Internet users and applicable in the country in which he uses the Site. The User acknowledges and accepts the risks inherent to the Internet.

CALM cannot be held responsible for the direct or indirect consequences of a cancellation of an Order or a delay in delivery which is not attributable to it, in particular in the event of disruptions to postal or transport services, and generally for any event beyond its control or force majeure. In any event, CALM's liability is limited to the reimbursement of the sums paid for the acquisition of the goods and the related delivery costs, and without prejudice to its rights and remedies.

13. Force majeure

CALM cannot be held responsible if the absence of delivery or the delay in delivery of the Order results from a case of force majeure, within the meaning of article 1218 of the Civil Code, including cases of health crisis, epidemic, fire or flood.

Where applicable, CALM must inform the Client of its inability to perform its service and justify it, within 3 (three) working days from the occurrence of the event.

Performance of the obligation is suspended for the duration of the force majeure if it is temporary. If the impediment lasts more than 60 (sixty) working days or is definitive, the Order is automatically canceled and the Customer is reimbursed as soon as possible, on his bank account.

14. Personal data and Cookies

As part of the use of the Site and the acquisition of the Products, CALM collects and processes the Customer's personal data.

It has also installed Cookies on the Site, making it easier to navigate and measure its audience.

To find out more, the Customer is invited to read the Personal Data Policy annexed to these General Terms and Conditions, the Personal Data Policy accessible at the foot of the Site and the Cookies Policy accessible at the foot of the Site.

15. Miscellaneous stipulations

The relations between CALM and the Customer relating to the subject of these General Terms and Conditions set out in article 2 above are exclusively governed by these General Terms and Conditions.

Any waiver, regardless of the duration, to invoke the existence or total or partial violation of any of the clauses of the General Conditions of Sale cannot constitute a modification or deletion of said clause or a waiver to invoke previous violations. , concomitants or posteriors of the same or other clauses.

The possible cancellation of one or more clauses of the T&Cs cannot affect its other stipulations which will continue to have their full effect provided that the general scheme of the T&Cs can be safeguarded.

16. Customer Service - Complaint

In the event of a question or complaint relating to the Site or the Products, the Customer can contact CALM Customer Service by email at the following address: shop@carolineandreoni.com .

17. Disputes and applicable law

The General Conditions of Sale are subject to French law and fall under the exclusive jurisdiction of the competent French courts, subject to applicable mandatory provisions.

In the event of a possible complaint, the Customer must contact CALM in order to try to find an amicable solution to the dispute, by email to the following address: shop@carolineandreoni.com, or by post to the following address: CAROLINE ANDREONI SASU, 28 rue Frémicourt – 75015 Paris.

When the Customer is a consumer and in the event of a complaint not resolved amicably with CALM, he may submit the dispute to a consumer mediator. Consumer mediation is accessible to any person having a dispute with a professional who sold them a product or provided a service. Mediation is a method of amicable dispute resolution, free for the consumer and confidential. The procedures for contacting the mediator are set out on the following website: https://www.economie.gouv.fr/dgccrf/Publications/Vie-pratique/Fiches-pratiques/ mediation-de-la-consommation;

He may also attempt to resolve the dispute amicably via the online dispute resolution platform implemented by the European Commission and accessible on the following website: https://ec.europa.eu/ .

Last update: 06 05 22

ANNEX 1 – Model form for exercising the right of withdrawal

To the attention of CAROLINE ANDREONI LA ​​MAISON - Customer service - CAROLINE ANDREONI SASU, 28 rue Frémicourt – 75015 Paris

Email: shop@carolineandreoni.com
I hereby notify you of my withdrawal from the contract relating to the sale of the property below:

Nature of the Product(s): [ ....................................... ......................... ]
Ordered on [ .............................................. ................ ] received on [ .............................. ...... ] Order Number: [ ................................... ......................... ]
Name of Client(s): [ ....................................... ................................. ]
Address of the Customer(s): [ ....................................... .................................................. .... ]
Signature of the Client(s) ( only in the event of notification of this form on paper )

Place : [
Date : ]